What Questions Should You Ask Before Hiring a Cleaning Company?

Q: How do you ensure consistency?

Clean Advocate builds consistency into every cleaning routine through detailed checklists, structured routes, and a reliable team that treats each space with care. Predictable results week after week are the outcome of intentional systems, not chance.

Q: How do you communicate with clients?

Communication is part of professionalism at Clean Advocate. Austin clients receive clear updates, open feedback channels, and responsive support so they always know what’s been done, what’s next, and that their space is cared for with integrity.

Q: What are your values?

Clean Advocate views cleaning as redemptive work — restoring order, renewing what’s been neglected, and serving people through the environments they occupy. Our goal is to bring peace of mind and renewal to every workspace.

Q: What’s the plan for emergencies or special requests?

Life happens. Clean Advocate treats unexpected spills, schedule changes, and emergencies as opportunities to stand in the gap for our clients. We respond quickly and restore calm when things don’t go as planned.

Q: Who will be in my building?

Every Clean Advocate team member is trained, equipped, and supervised to serve with excellence. We maintain accountability and integrity across every location, ensuring your space is cared for by professionals who take responsibility for their work.

Clean Advocate
1 day ago
2 min read

Team brainstorming session with three people writing ideas on glass. One holds a mug. Office setting, text in various colors on glass.

Hiring a cleaning company shouldn’t feel like guesswork. You’re trusting someone with your workspace — and by extension, your reputation. Asking the right questions upfront protects your time, budget, and peace of mind.

Here are a few key questions every Austin business should ask before signing a janitorial contract.

1. How Do You Ensure Consistency?

Anyone can do great work once. The real test is whether they can do it every time.Ask about their cleaning schedule, supervision, and quality control. A professional company will have systems to maintain predictable results week after week.

At Clean Advocate, we build consistency into everything — detailed checklists, structured routes, and a reliable team that takes responsibility for your space as if it were their own.

2. How Do You Communicate with Clients?

Misunderstandings usually happen in silence.Ask how your cleaning partner keeps you informed. Do they provide updates? Is there a point of contact you can reach anytime?

We believe communication is part of professionalism. Our Austin clients receive clear updates and open feedback channels so there are never surprises — only solutions.

3. What Are Your Values?

It might sound unusual to ask about values when hiring a cleaning company — but it’s crucial. If they see cleaning as “just a job,” it will show. But if they see it as stewardship, every task becomes an act of care.

At Clean Advocate, we view cleaning as redemptive work — restoring order, renewing what’s been neglected, and serving people through the spaces they occupy.

4. What’s the Plan for Emergencies or Special Requests?

Life happens — spills, leaks, unexpected events. A good cleaning partner won’t vanish when things get complicated. Ask how they handle emergencies and schedule changes.

Our team treats these moments as opportunities to advocate — to stand in the gap and bring calm to what could be chaos.

5. Who Will Be in My Building?

You deserve to know that the people caring for your space are trained, accountable, and supported.

At Clean Advocate, every team member is equipped and supervised to serve with excellence. We build systems that ensure each cleaner is prepared, responsible, and committed to the same standard of care you expect from us.